More and more complex service products, new technologies in the field service and the trend to solution business require new competencies and qualification approaches for field service technicians and employees in customer contact. In addition to a stronger focus on sales, it is important to strengthen thinking in customer processes and the understanding of one's own service processes.
We develop training and qualification concepts tailored specifically to the requirements of your business. For this purpose, we offer services in the following areas:
Our approach is innovative and fun. Moreover, we achieve significantly better training results than traditional qualification approaches with regard to effectiveness and efficiency.
We address issues of competency development for technical service employees. Sample reference projects are: