Personnel management

Tackling organisational change is now a primary, ongoing task for companies. Information technologies, innovative work concepts, social change and new value-added forms change how people work, learn and interact.

The »personnel management« competence centre supports its customers through these transformation processes by linking tried-and-tested solutions with scientific expertise. The interaction of employees and customers in work processes, innovation processes and value-added processes is the focus of our understanding of innovative personnel management.

Our main research and consultation areas include:

• Analysis, design and management of interactions (pdf),
• Transformation of service work and change management (pdf),
• Customer-oriented innovation management,
• Service culture and company culture,
• Age management and diversity management,
• Integration of service development and new learning concepts (pdf).

Our customer base ranges from public organisations to companies in various fields and industries. What they all have in common is the conviction that issues relating to personnel management can best be processed using an innovation-oriented and interdisciplinary approach to research and consultation.

Selected reference projects

• Benchmarking - Informationsmanagement im Call Center
• BMBF-Foresight-Prozess - Konzeptionelle Weiterentwicklung und Umsetzung eines Foresight-Prozesses des Bundesministeriums für Bildung und Forschung
• eColleagues - Entwicklung, Implementierung und Erprobung eines kooperativen on demand-Lernsystems
• E-Meetings at EMEA - 'Roll-Out of E-Meetings with vitero at EMEA' und 'Broadening of Communication Scenarios with vitero at EMEA'
• MARS - International Monitoring of Activities and Research in Services
• PerLe - Entwicklung und Gestaltung arbeitsorientierter Performanz-Leitbilder
• Pride - Wertschöpfungstransparenz und Wertschätzung als Innovationsressource für den Dienstleistungsbereich
• Servcare_ALS - Gestaltung »Kooperativer Dienstleistungssysteme« am Beispiel seltener Erkrankungen (ALS)
• Service Productivity - Strategische Partnerschaft »Produktivität von Dienstleistungen«
• SysteMedic - Sozio-technische Potenzialanalyse zum Aufbau von Systemführerschaften in der computergestützten Medizintechnik