Professional training and qualification

Fraunhofer-Institute for Industrial Engineering IAO

Professional training and qualification

Stehtisch

Fraunhofer IAO is convinced that systematic knowledge transfer from research to practise is an important drive for the innovative power of companies. The vital issue is to develop new, unique and better services. In seminars and workshops, Fraunhofer IAO offers skilled employees and executives the necessary know-how to successfully apply future-oriented service concepts in companies.

The employees of the IAO NETwork »Service Innovation« are also committed to teaching. This includes giving lectures at different universities, tutoring of study papers and diploma theses and coaching of interns.

Seminars and Workshops

Fraunhofer IAO regularly holds seminars and workshops on manifold topics in the service segment. The following issues for instances were in great demand over the last years:

  • New service development,
  • Visualisation and testing of service concepts
  • Successful development and internationalization of services,
  • Interaction management on the service segment,
  • Customer-friendly service design
  • Qualification and competence management.

Upon request, seminars and workshops can be given as In-house events. The contents can be adjusted to meet individual requirements.

Lectures

Our employees are involved for instance in the following