Service and Human Resources Management

Research activities which set new standards as well as numerous successful practical application projects have made the Fraunhofer Institute for Industrial Engineering IAO a key address for service-related subjects and human resource management issues in Germany. An interdisciplinary team of competent and experienced professionals ensure that clients receive holistic solutions from a single source.



Newsletter Service Engineering & Management (GERMAN)

Last Issue




Celebrating 10 years service research at ServLab

For the last ten years, Fraunhofer IAO has offered companies the possibility of testing out and optimizing services in ServLab, which was developed in-house, before they are put into operation. On the occasion of ServLab’s 10th anniversary, service engineering experts will present selected use cases for smart services in the newly renovated lab, accompanied by a speech from Kathrin Schütz, Baden-Württemberg’s state secretary for economic affairs.

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Work and the digital revolution

Digital technologies are revolutionizing the way we work. They are having a broad impact on employment, labor markets, occupational health & safety, and the way businesses are structured. The project “Transwork - The Transformation of Work through Digitalization” aims to develop approaches and solutions for working in the digital world and make these solutions accessible.

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Award for "Smart Senior Care Services" project

At the international conference “The Human Side of Service Engineering,” which took place as part of the “International Conference on Applied Human Factors and Ergonomics” (AHFE), a paper produced by the research collaboration between the Stuttgart-based Fraunhofer IAO and the Chinese research center BRCUSE on the subject of Smart Senior Care Services received the Best Paper Award.

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Discovering electric mobility in a playful way

How can services help encourage the spread of electric mobility, and how can they be systematically developed? Using four case studies from Finland, Estonia, Denmark and Norway, Fraunhofer IAO presents various approaches to developing e-mobility projects. One of the key research findings was that using game-like methods to involve customers in the development of e-mobility projects helps those business ventures become accepted.

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Animation on »How to develop a new service«


ServLab - Testing and Optimizing Innovative Services